Conflict sources

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Various causes underlie conflicts. The following model by Moore suggests five general causes. These often overlap, but, for the purposes of solving a conflict, it may be very helpful to consider them.


[edit] Conflicts within a relationship

Here it can be helpful to admit feelings and to express them, to become aware of one’s own perceptions and to articulate them towards the other person. Conflicts within a relationship mostly derive from a communication problem – speaking about it and thinking about how to improve communication are important steps towards a solution.

[edit] Informational conflicts

They are characterized by varying (mis-) information and interpretations. They can be solved by exchanging information, by sharing the sources of data and maybe by consulting a third party.

[edit] Interest conflicts

They originate from psychological interests or from competition – regardless of whether the conflict actually exists or is only perceived as such. However, the persons involved in the conflict are often completely unaware of their interests – instead one insists on static views from which nobody is willing to deviate. Thus, the first step to a solution is the clarification of the underlying interests – what do I want to achieve by means of the position that I represent toward my opponent?

[edit] Structural conflicts

They refer to structures in our environment and society that act on the conflicting parties. These can be an unequal distribution of power or resources, but also obstacles like geographical distance or different possibilities for access to media. They often involve destructive patterns of behavior and interaction. They can only be solved by transforming the structures (e.g. by establishing closeness, meetings instead of emails) and by reflecting on one’s own behavior.

[edit] Value conflicts

Differing attitudes of the conflicting parties concern the domain of values, for example, with regard to the fundamental attitude towards life, towards work, towards friends and family or towards religion. They cannot be really ‘solved‘, but one can accept them. By mutual agreement the conflicting parties can permit each other’s disapproval, but still work towards a common goal. In doing so it can also be helpful to specify the differences in terms of values and to exemplify them in order to allow for a better mutual understanding.

[edit] Literature

Moore, Christopher W.: The Mediation Process. Practical Strategies for Resolving Conflict, San Francisco 1996

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